Privacy policy

Quick Summary – Privacy Policy

  • Our Commitment: FOSMORE respects your privacy and protects your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
  • What We Collect: We collect information such as your name, contact details, shipping address, payment confirmation, and order history.
  • Why We Collect It: To process orders, deliver products, provide customer support, and improve our services.
  • Cookies & Analytics: We use cookies and analytics tools (including Shopify and trusted partners) to operate our website, analyse usage, and improve performance.
  • Third Parties: Your information may be shared with trusted providers such as Shopify, payment processors, and couriers — only as required to complete your purchase or operate our services.
  • Marketing: You may receive marketing emails if you’ve opted in. You can unsubscribe at any time.
  • Security: We use secure systems and industry-standard safeguards to protect your data. Payment details are processed by secure third-party providers and are not stored on our servers.
  • Your Rights: You may request access to, or correction of, your personal information, and make other privacy requests by emailing help@fosmore.com.au.
  • International Transfers: Some data may be processed outside Australia (for example by Shopify or other service providers), with reasonable steps taken to protect your privacy.

This summary is provided for convenience only. Please read the full Privacy Policy below for complete details.

FOSMORE Privacy Policy

Last updated: 24 January 2026

Overview

FOSMORE (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit or make a purchase from fosmore.com.au (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Site or Services.

FOSMORE complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. The updated policy will be posted on our Site with a revised “Last updated” date.

2. Information We Collect

(a) Information You Provide Directly

We collect information that you provide when using our Services, including:

  • Name, address, phone number, and email
  • Order and payment information (billing, shipping, payment confirmation)
  • Account details (username, password)
  • Items viewed, added to cart, or wish-listed
  • Messages or details provided when contacting customer support or leaving reviews

(b) Information Collected Automatically (Cookies & Usage Data)

We automatically collect information about your interaction with our Site through cookies, pixels, and similar technologies. This may include device details, browser type, IP address, and browsing activity.

For details on cookies used by Shopify, see Shopify’s Cookie Policy. You can manage or disable cookies in your browser settings, but some parts of the Site may not function properly if you do.

(c) Information from Third Parties

We may receive information from trusted partners such as:

  • Shopify (website hosting and store platform)
  • Payment processors (to securely process your transactions)
  • Analytics and marketing partners (to help us improve site performance)

3. How We Use Your Information

  • To process and fulfil your orders, returns, and exchanges
  • To provide customer support and manage your account
  • To send notifications about your purchases or account activity
  • To improve our Site, products, and user experience
  • To send you marketing or promotional messages (if you’ve opted in)
  • To detect, investigate, and prevent fraudulent or illegal activity

You may opt out of promotional emails at any time by clicking “unsubscribe” in our messages.

4. How We Disclose Your Information

We may share your personal information with third parties in limited cases, such as:

  • With vendors and service providers who help operate our Site (e.g. Shopify, payment gateways, couriers, cloud storage)
  • With analytics and marketing partners (we do not sell your personal data)
  • When required by law or to comply with a legal request
  • When directed or consented to by you (e.g. social media integrations)
  • Within our corporate group or in connection with a merger or business sale

5. User-Generated Content

If you post reviews or comments on our Site, the information you submit becomes public. We are not responsible for how others use or disclose such information.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy or security practices. Please review the privacy policies of any external sites you visit.

7. Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with their details, please contact us so we can take reasonable steps to delete it.

8. Security and Retention

We take reasonable steps to protect your personal information using technical and organisational measures. However, no online transmission or storage system is completely secure. We retain your information only as long as necessary to provide our Services or as required by law.

9. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access and request a copy of your personal information
  • Request correction of your data
  • Withdraw consent for marketing communications
  • Lodge a privacy complaint (see below)

We will respond to all legitimate requests within a reasonable timeframe.

10. International Transfers

We may transfer and store your information overseas, including in the United States, where Shopify and other service providers operate. Where we do so, we take reasonable steps to ensure your information remains protected in line with the Australian Privacy Principles.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can address them. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

For any questions or to exercise your privacy rights:

📧 help@fosmore.com.au
📬 FOSMORE, PO Box 25, Rosewater East SA 5013, Australia